Description :

We are seeking a skilled Cyber Security Engineer with strong hands-on expertise in firewall technologies and cloud security platforms. The ideal candidate will be responsible for supporting, managing, and troubleshooting a wide range of security solutions across on-premise and cloud environments.

Key Responsibilities :

- Provide L2-level cyber security support across core technologies including Firewall Management, IDS/IPS, VPN, Proxy, Cloud Native Controls, and Web Application Firewalls (WAF).

- Perform administration, configuration, monitoring, and troubleshooting of security products such as Cisco FTD, Palo Alto Networks, Checkpoint, Fortinet, Zscaler (ZIA/ZPA), Azure Firewall, Azure WAF, Akamai, and Barracuda.

- Ensure efficient incident handling and escalate complex issues to L3 teams when required.

- Create and maintain documentation, including Known Error Database (KEDB), standard operating procedures (SOPs), and configuration guides.

- Prepare and implement change requests (standard and normal) as per organizational processes.

- Collaborate with L3 teams on major change implementations and upgrades.

- Provide inputs to improve existing SOPs and operational workflows for L1 teams.

- Mentor and groom L1 support teams on technologies, troubleshooting techniques, and security processes.

- Proactively identify recurring issues, contribute to problem management activities, and support efforts to improve SLA compliance and reduce MTTR.

- Handle escalated tickets from L1 teams and ensure timely resolution with adherence to security and operational standards.

- Work effectively in 24x7 rotational shifts to provide round-the-clock security support.

Required Qualifications :

- Graduate degree in Computer Science, Information Technology, or related field.

- 36 years of hands-on experience in cyber security support across firewalls, IDS/IPS, VPN, WAF, and cloud security platforms.

Certifications :

Process Certifications (Desired) :

- ITIL V3/V4 Foundation

Technology Certifications (Preferred) :

- CCNA Security

- Palo Alto ACE or PCNSE

- Checkpoint or equivalent vendor certifications