Palni - Senior ServiceNow CSM Developer

Description :

We are looking for an experienced Senior ServiceNow CSM Developer to join our team and drive enterprise-

scale Customer Service Management (CSM) solutions on the ServiceNow platform.

Role : Senior ServiceNow CSM Developer

Experience : 8+ Years in ServiceNow Development

Relevant Experience : 5+ Years in ServiceNow CSM

Location : Pan India / Hybrid (as applicable)

Key Responsibilities :

- Design & develop ServiceNow CSM solutions

- Configure Case Management, Accounts & Contacts, SLAs, Entitlements & Workflows

- Build custom solutions using Business Rules, Script Includes, Client Scripts & Flow Designer

- Develop Customer Service Portal & Omni-channel case intake

- Implement REST/SOAP integrations, IntegrationHub & automation workflows

- Optimize customer experience, self-service adoption & agent productivity

- Work closely with architects, stakeholders & leadership teams

Required Skills :

- Strong ServiceNow CSM implementation experience

- Expertise in JavaScript (client-side & server-side scripting)

- Hands-on with Service Portal / UI Builder

- Strong REST/SOAP API & IntegrationHub experience

- Good understanding of CMDB & ITSM integrations within CSM

- Experience in enterprise customer service environments

Looking for immediate to short joiners preferred.