P99Soft - AI Digital Assistant Success Specialist
Posted on: 19/11/2025
Job Description
Position : AI Digital Assistant Success Specialist.
Location : Hyderabad (Hybrid).
Role Overview :
As an AI Digital Assistant Success Specialist, youll be at the heart of improving our enterprise digital assistants experience (which includes a combination of internal and external tools such as ChatGPT) .
Youll help users get the most out of our solutions, identify opportunities for automation and improvement, and collaborate with engineering to make every interaction smarter, faster, and more satisfying.
This is a great role for someone who loves solving problems, thrives in fast-evolving tech environments, and wants to play a key part in shaping how AI transforms employee experience.
Qualifications :
- 5+ years of professional experience (for senior roles, 7+), ideally in IT support, product operations, or digital assistant environments.
- Familiarity with Generative AI, NLP, or LLM-based technologies (e.g., ChatGPT, Azure OpenAI).
- Strong written and verbal communication skills across technical and non-technical audiences.
- Experience improving support processes and documentation at scale.
- Analytical mindset and comfort with data-driven decision-making.
Key Responsibilities :
- Troubleshoot and resolve user issues, ensuring fast, friendly, and accurate responses.
- Identify recurring issues, patterns, and opportunities for product improvement.
- Act as the voice of the customer championing feedback and insights across teams.
AI Operations & Collaboration :
- Translate real-world user challenges into actionable insights and enhancement requests.
- Participate in roadmap discussions and represent the user experience in product decisions.
Knowledge & Process Management :
- Help design and evangelize scalable support processes that ensure consistency and quality.
- Support content governance and taxonomy for better AI retrieval and human accessibility.
Analytics & Continuous Improvement :
- Support post-launch performance tracking and user adoption metrics.
- Contribute to prompt and conversation optimization for better engagement and satisfaction.
AI Training & Testing :
- Participate in conversational design testing and training data curation.
- Collaborate with engineers and Product Managers to improve assistant tone, accuracy, and responsiveness.
Youll Thrive Here If You :
- Are excited about new technologies especially AI and large language models.
- Think systematically: you dont just solve one problem, you fix the process behind it.
- Are a proactive self-starter who looks for ways to make things better.
- Can collaborate effectively across technical, product, and operations teams.
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Posted By
27
Posted in
AI/ML
Functional Area
Technical / Production Support
Job Code
1577674
