Description :

- Job Title : Senior Application Engineer.

- Location : Pune, India.

- Experience : 4-6 years.

- Reports to : Manager IT.

Job Overview :

We are seeking an experienced and proactive Senior Application Engineer to join our team and provide Tier 2/3 management & support for the enterprise applications.

The ideal candidate will have strong communication, analytical and problem-solving skills, experience with cloud-native platforms, pipeline monitoring and data management, and a passion for ensuring system stability, performance, and user satisfaction.

Key Responsibilities :

- Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications say running on OpenShift, SQL Server and in future on Snowflake.

- Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met.

- Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.

- Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues.

- Support integration workflows across various systems and platforms.

- Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time.

- Take ownership for new users Onboarding process.

- Develop and maintain scripts to automate routine support tasks and system operations.

- Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications.

- Implement enhancements, load failures and resolution in coordination with application/ integration teams.

- Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors.

Required Qualifications :

- 4-6 years of experience in application support, preferably in a data-centric environment.

- Good understanding of application integration concepts (APIs, middleware, etc.)

- Strong analytical and communication skills, managing different stakeholders.

- Experience with scripting and automation using Python, Shell, or SQL or bash.

- Familiarity with monitoring tools and incident tracking system like ServiceNow.

- Familiarity with incident, problem, and change management processes using ITIL framework.

- Familiarity with Red Hat OpenShift platform is preferred.

- Familiarity with advanced analytics tools and platforms (e.g, Power BI).

- Familiarity with Agile or other project management methodologies.

Preferred Skills :

- Experience with Snowflake data platform.

- Exposure to Visiquate analytics tools.

- Experience in healthcare or analytics domain is a plus.

Key Competencies :

- Collaboration : Proven ability to work effectively with cross-functional teams, including data engineers, architects, analysts, and business stakeholders.

- Problem Solving : Strong critical thinking and troubleshooting skills, with a focus on identifying and addressing data issues quickly and efficiently.

- Attention to Detail : Meticulous approach to ensuring data accuracy, quality, and consistency across systems and processes.

- Communication : Ability to communicate technical details effectively to both technical and non-technical audiences.

- Technical Expertise : Deep knowledge of data systems, development standards, and testing methodologies.