OSM Infrastructure Support Engineer

Job Title : Senior OSM Infrastructure Support Engineer

Location : Bengaluru

Experience : 4-8 years

Qualification : B.E./B.Tech.

Employment Type : Full-Time

Work Mode - Hybrid

Key Responsibilities :

- Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components.

- Monitor system performance, capacity, and availability to ensure optimal operation of OSM environments.

- Perform regular maintenance, upgrades, and patching of OSM systems to minimize downtime.

- Provide L2/L3 support for OSM infrastructure, diagnosing and resolving complex technical issues.

- Analyze logs, performance metrics, and system alerts to identify root causes of incidents.

- Coordinate with development teams, vendors, and stakeholders to resolve critical issues.

- Optimize OSM infrastructure for scalability, reliability, and performance.

- Implement best practices for system configuration, backup, and disaster recovery.

- Conduct capacity planning to support business growth and new service rollouts.

- Work closely with application developers, network engineers, and other IT teams to ensure seamless integration of OSM with other systems.

- Document system configurations, processes, and troubleshooting procedures for knowledge sharing.

- Provide training and guidance to junior team members.

- Develop scripts and automation tools to streamline repetitive tasks and improve operational efficiency.

- Identify opportunities for process improvements and implement solutions to enhance system reliability.

- Ensure OSM infrastructure complies with organizational security policies and industry standards.

- Implement security patches and updates to protect systems from vulnerabilities.