Were hiring a Senior Product Manager to own zero-to-one and one-to-scale initiatives across our voice platform (LLMs, STT/TTS, telephony). You will turn ambiguous problems into shipped, reliable capabilities that move enterprise-scale business KPIs.

Youll work closely with Engineering, Design, and GTM teams to deliver intuitive, self-serve workflows customers love while balancing quality, speed, and cost.

Key Responsibilities :

Product Strategy & Prioritization :

- Define a clear product vision and roadmap; translate goals into outcomes

- Lead initiatives from discovery through launch and iteration

- Sequence now / next / later using explicit impact, effort, and risk trade-offs

- Maintain clear decision rationale and cross-team alignment

Platform & Self-Serve Workflows :

- Design intuitive self-serve experiences (dashboards, configuration, testing)

- Enable customers to set up, experiment, and scale independently

- Establish opinionated defaults and templates balancing speed, safety, and flexibility

Quality, Growth & Measurement :

- Improve agent performance across reliability, responsiveness, accuracy, and conversion

- Design experiments, metrics, and feedback loops that drive measurable improvement

Analytics & Insight to Action :

- Convert conversation data into actionable insights

- Close the loop with product changes (knowledge updates, prompt tuning, playbook refinement)

Integrations & Ecosystem :

- Evolve platform integrations and partner ecosystem

- Unlock customer workflows and compound long-term platform value

Competitive Strategy & Moat Building :

- Maintain strong market awareness and competitive positioning

- Build durable advantages through data, platform capabilities, and execution speed

Enterprise Readiness & Operational Excellence :

- Champion security, privacy, compliance, and reliability standards

- Drive operational rigor across the full stack

Customer Experience Design :

- Partner with Design to create human-centered experiences

- Make complex setup, testing, and live operations feel simple

Cross-Functional Leadership :

- Collaborate with Engineering, Design, Sales, and Customer Success

- Communicate clearly, align stakeholders, and unblock execution

What You Bring :

Required Experience :

- 8 - 10 years in Product Management (Senior/Lead level)

- Experience with AI/ML, voice, contact center, or real-time B2B/enterprise products

- Shipped LLM-powered workflows or agents (prompting, RAG, evaluation, safety, A/B testing)

- Strong understanding of telephony systems and cost-reliability trade-offs

- Proven revenue-centric impact (renewals, collections, win-ratesnot just usage metrics)

- Strong systems thinking (queues, back-pressure, warm vs cold starts, cost envelopes)

- Excellent execution skills : clear PRDs, strong specs, causality-driven experiments

- Enterprise stakeholder expertise : discovery, solutioning, objection handling, executive storytelling

Bonus Qualifications :

- MBA or equivalent business training

- Experience owning pricing & packaging for enterprise AI/voice products

- Led competitive win/loss programs or platform ecosystem partnerships

How We Work :

- High-energy, value-focused culture with small teams and high ownership

- Rapid iteration, bias toward shipping, and measurable outcomes

- Growth-minded peers and empowering leadership

- Strong customer obsessionreal time with enterprise users beats assumptions

Why This Role :

This role offers the opportunity to lead the strategy and development of cutting-edge AI-driven voice products, directly shaping customer success while driving innovation at enterprise scale.