Key Responsibilities :

- Analyze business requirements and translate them into technical designs and deliverables.

- Develop, configure, and customize ServiceNow applications, modules, workflows, and integrations.

- Build and maintain integrations with cloud-based and on-premises systems using REST and SOAP APIs.

- Design and implement workflow automation using ServiceNow Flow Designer, Integration Hub, and related platform capabilities.

- Develop and maintain custom scripts, business rules, client scripts, UI policies, and Service Catalog components.

- Utilize ServiceNow platform tools including MID Server, Virtual Agent, and Now Assist to enhance service delivery and operational efficiency.

- Create and maintain responsive user interfaces using JavaScript, Angular, HTML, and CSS.

- Work with Glide API and other ServiceNow development frameworks to deliver robust platform solutions.

- Collaborate with stakeholders to understand business requirements and recommend technical solutions aligned with best practices.

- Participate in Agile/SCRUM ceremonies, including sprint planning, reviews, and retrospectives.

- Ensure solution quality through testing, troubleshooting, and performance optimization.

- Document technical designs, configurations, and implementation processes.

Required Skills & Experience :

Technical Skills :

Strong expertise in ServiceNow development, customization, and administration.

Proficiency in :

1. JavaScript

2. Angular

3. PowerShell

4. Glide API

5. REST and SOAP APIs

6. HTML and CSS

- Experience with:

1. ServiceNow Flow Designer

2. Integration Hub

3. MID Server

4. Virtual Agent

5. Now Assist

- Strong scripting and workflow automation experience within the ServiceNow platform.

- Good understanding of ServiceNow ITOM, ITSM, and/or SPM modules.

Experience :

- 5+ years of hands-on ServiceNow development experience in enterprise environments (mandatory).

- Experience integrating ServiceNow with cloud-based and on-premises applications.

- Experience delivering end-to-end ServiceNow implementations and enhancements.

- Knowledge of Service Mapping and SPM is an added advantage.

Required Certifications :

- The following ServiceNow certifications are mandatory:

1. Certified System Administrator (CSA)

2. Certified Application Developer (CAD)

3. Certified Implementation Specialist - ITOM (CIS-ITOM)

4. Certified Implementation Specialist - Discovery (CIS-DISCO)

Soft Skills :

- Strong communication and stakeholder management skills.

- Ability to translate business requirements into technical solutions.

- Strong analytical and problem-solving abilities.

- Ability to work effectively in cross-functional and Agile teams.

Preferred Qualifications :

- Experience with Service Mapping.

- Exposure to Strategic Portfolio Management (SPM).

- Familiarity with enterprise IT operations and service management processes.