Oracle SCM Functional Support Analyst

Description :

Key Responsibilities :

1. Functional Support & Issue Resolution :

- Provide day-to-day functional support for Oracle SCM Cloud modules, including Procurement, Inventory Management, and Order Management (OM).

- Analyze and resolve user tickets related to functional, data, or configuration issues.

- Manage month-end and year-end closing activities, ensuring timely and accurate financial reconciliations.

- Perform regression and patch testing to validate Oracle Cloud updates and ensure system stability post-deployment.

- Coordinate with technical teams for debugging issues that require development or integration intervention.

Business Engagement & Requirement Analysis :

- Interact directly with business users, process owners, and stakeholders to understand functional requirements and pain points.

- Translate business problems into functional specifications and collaborate with cross-functional teams for effective solutions.

- Document and maintain detailed records of ticket resolutions, business processes, and configuration changes.

System Configuration & Enhancements :

- Configure Oracle Cloud SCM modules to meet evolving business needs and process improvements.

- Participate in enhancement projects, change requests, and impact analysis for business process transformations.

- Collaborate with Oracle Support to raise Service Requests (SRs) and track issue resolutions efficiently.

Quality Assurance & Continuous Improvement :

- Contribute to the testing and validation of new functionalities, patches, and updates in the Oracle Cloud environment.

- Identify recurring issues and propose process improvements or automation opportunities.

- Ensure compliance with organizational IT policies, audit standards, and data integrity requirements.

Required Skills and Experience :

- 6+ years of functional support experience in Oracle Cloud SCM applications.

Proven expertise in at least two of the following modules :

i. Procurement (Purchasing, Self-Service Procurement, Sourcing)

ii. Inventory Management

iii. Order Management (OM)

- Hands-on experience in handling incident management, change requests, and system testing.

- Strong understanding of Supply Chain business operations, workflows, and data dependencies.

- Excellent analytical, problem-solving, and multitasking skills.

- Strong business communication skills with the ability to liaise effectively with global stakeholders