Job Description :

Seeking a skilled Oracle BRM Production Support Engineer and provide high-quality support for our billing and revenue management systems.

The ideal candidate will have strong technical expertise in Oracle BRM and a proven track record in handling critical production issues, performance tuning, and issue resolution in a 24x7 environment.

Key Responsibilities :

- Monitor and support Oracle BRM production systems to ensure high availability and performance.

- Investigate and resolve incidents, perform root cause analysis, and implement preventive measures.

- Perform day-to-day BRM operations, including billing cycles, invoicing, and collections.

- Coordinate with cross-functional teams to resolve technical issues in real-time.

- Handle system maintenance, deployments, and BRM patching activities.

- Provide on-call support and incident management as per SLA requirements.

- Maintain knowledge base, logs, and documentation for recurring issues and resolutions.

- Participate in system upgrades, migrations, and capacity planning.

- Ensure compliance with internal policies and security standards.

Required Skills :

- Hands-on experience with Oracle BRM (v7.5 / v12 / v12 PS / v15 ) in a production support role.

- Good understanding of BRM architecture including Pipeline, DM, and PCM components.

- Experience with billing and invoicing cycles, event handling, and product configuration.

- Strong in Unix/Linux scripting and PL/SQL for debugging and automation.

- Exposure to real-time rating, pricing, and subscription management systems.

- Familiarity with monitoring tools (Nagios, Splunk, etc.) and ticketing systems (ServiceNow, Remedy).

Good to Have :

- Knowledge of Oracle Communications Suite (OCOMC, PDC, ECE).

- Experience with cloud-hosted BRM deployments (OCI / AWS).

- ITIL Foundation Certification or understanding of ITIL processes