Oracle Inventory Service Engineer - EBS Module

Work Mode : 5 Days Work from Office

Notice Period : 15 to 30 Days (Max)

We are seeking a dedicated and experienced Oracle Inventory Service Engineer to join our team. In this role, you will be a key player in ensuring the smooth and accurate operation of our Oracle inventory management systems.

You will provide critical L1 support, manage incoming tickets, troubleshoot issues, and support essential period-end activities. The ideal candidate has a strong background in Oracle ERP systems, excellent problem-solving skills, and a commitment to maintaining high standards of data accuracy and operational efficiency.

Key Responsibilities :

- Provide L1 support for organization and location configurations within the Oracle system.

- Manage and resolve issues related to Oracle Receiving and Recipient Accounting, ensuring financial accuracy.

- Deliver essential support services during month-end and quarter-end closing periods to guarantee operational continuity.

- Triage and prioritize incoming tickets from end-users regarding Oracle inventory management issues.

- Perform initial assessments of reported system issues and troubleshoot problems systematically.

- Escalate complex or unresolved problems to appropriate support teams and on-call personnel for timely resolution.

- Troubleshoot and resolve a wide range of Oracle inventory issues, from user errors to system-level glitches.

- Document solutions, create comprehensive knowledge base articles, and maintain a robust repository of information for future reference.

- Monitor ticket queues to ensure timely responses and strict compliance with service-level agreements (SLAs).

- Support critical period-end processing activities to ensure all transactions are accurately recorded and processed.

- Ensure inventory visibility and data accuracy across all Oracle systems, minimizing discrepancies.

- Implement and promote best practices for inventory management within Oracle to improve efficiency and reduce errors.

Required Skills and Qualifications :

- A solid understanding of receiving and recipient accounting processes and their impact on financial records.

- Demonstrated experience with organization and location configuration within Oracle ERP systems.

- Familiarity with month-end and quarter-end procedures and the ability to work under pressure during these times.

- Strong problem analysis, prioritization, and troubleshooting skills.

- Proficient in using ticketing systems for incident management and tracking.

- Excellent communication, interpersonal, and documentation skills.

- Proven ability to work effectively under pressure during critical business periods.

- A background in technical support or service desk environments is highly desirable.

- A strong understanding of general inventory management concepts and principles.

- A strong customer service orientation with a focus on end-user satisfaction.

Technical Skills :

- Proficiency in SQL for data querying and analysis.

- Experience with Oracle E-Business Suite (EBS) and its various modules.

- Familiarity with reporting tools such as Oracle Reports, OBIEE, or others.

- Knowledge of PL/SQL for creating and modifying stored procedures, functions, and packages is a plus