Job Description :

- You have experience collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications.

- You are passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills

- You are a strong logical thinker with problem-solving skills, with the ability to collaborate effectively.

- You have excellent communication skills. You can clearly explain complex technical concepts

- You have Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture".

- You can apply creative use of industry standard tools to aid in the diagnostic process.

Which includes being a United States Affirmative Action Employer :

- The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios

- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

- Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis

- Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts

- Conduct training and knowledge sharing sessions

- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

- Should have knowledge of localizations

- Knowledge on Security setup would an added advantage.

- Must have very good communication skills.

- Must be a team player, willing to learn new technologies

- Must work in rotational shifts INCLUDING night shifts

Skilled In :

- Exhibit effective analytical skills organizational skills

- Good command over spoken written English

- Interact directly with customers and follows through on all assignments and takes ownership of customer issues

- Seeks innovative ways to improve the process of delivering solutions to customers

- Strong written and verbal English communication skills; multi-lingual a plus