Role : Oracle Fusion Sales and Service Consultant

Experience : 7+ Years

Location : Bangalore/Mumbai/Trivandrum/Kochi

Notice period : 15 days

Job Description :

We are seeking a highly skilled and experienced Oracle Fusion Sales and Service Consultant to join our team. The ideal candidate will have a deep understanding of Oracle Fusion Sales Cloud and Service Cloud, and proven experience in implementing and supporting complex CRM solutions.

Qualifications :

- 7+ years of experience in Oracle Fusion Sales and Service Cloud implementation and support.

- Strong understanding of CRM concepts and best practices.

- Strong grasp of the sales and service lifecycle

- Configuration and Extension of Fusion Application using Redwood Sales (Next Gen Sales) technology

- Proficient in Groovy scripting to cater to diverse business requirements

- Establishing security protocols by creating roles, Access groups and providing diverse access levels

- Experience in configuring multiple business units, Multiple Currencies, Geography setup

- Developing Reports & Analytics (OBIEE & OTBI)

- Knowledge on building reports using RTF template

- Skilled in forecasting, quota management, and territory configuration

- Good knowledge on configuring BPM workflow

- Sales Catalog implementation

- Knowledge in extending Oracle CX Mobile app

- Outlook Integration with Sales Cloud

- Organizatiin Hierarchy setup and SSO

- Experienced in customer data management (Deduplication and Merge functionality)

- Service Request Functionality

- Setup-

- Queue Assignment,Category setup,Inbound and Outbound Email Setup

- Familiarity with milestone configuration

- Experience in Knowledge Management

- Skilled in configuring the DCS portal

- Establishing third-party integrations using REST/SOAP APIs

- Solid understanding of complementary products such as Eloqua, Oracle VBCS.

Additional Skills :

- Familiarity with other Oracle CX applications is an advantage

- Experience with Agile methodologies.