Oracle Fusion/Inventory Service Engineer

Role : Oracle Inventory: Service Engineer

We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle.

Key Responsibilities :

- Provide L1 support for organization and Location Configuration

- Mange Oracle Receiving and recipient Accounting issues

- Deliver Month-end/Quarter-End support services

- Triage and prioritize incoming oracle inventory management tickets

- Perform initial assessment of reported system issues

- Route complex problems to appropriate support team and on-calls

- Troubleshoot and resolve Oracle inventory issues or route to appropriate teams

- Document solutions and knowledge base articles

- Monitor tickets queues and ensure SLA compliance

- Support critical period-end processing activities

- Ensure inventory visibility and accuracy within Oracle systems

- Implement best practices for inventory management within Oracle

Requirements :

- Understanding of receiving and recipient accounting processes

- Experience with organization and location configuration in Oracle

- Familiarity with month-end and quarter-end procedure

- Strong problem analysis and prioritization skills

- Experience with ticketing system and incident management

- Excellent communication and documentation skills

- Ability to work effectively under pressure during critical business periods

Qualifications :

- Background in technical support or service desk environments

- Understanding of inventory management concepts

- Customer service orientation

- Strong analytics and troubleshooting skills