Oracle CX CRM Functional Consultant - Implementation & Support

Description :

Job Title : Oracle CX CRM Consultant.

Location : Remote.

Job Type : C2C.

Job Description :

We are looking for an experienced and passionate CX CRM Functional Consultant to join our dynamic team.

The ideal candidate will have hands-on experience in implementing and supporting Customer Experience (CX) and CRM modules, driving seamless customer engagement across sales, service, marketing, and omnichannel operations.

Key Modules & Responsibilities :

POS (Point of Sale) :

- Manage and support POS systems for retail transactions, sales tracking, and customer billing.

- Ensure smooth integration between front-end POS and back-office systems.

Omni Channel :

- Enable multi-channel integration to provide a unified customer experience across online, offline, and mobile platforms.

- Collaborate with IT and marketing teams to ensure seamless data flow across all customer touchpoints.

CRM (Customer Relationship Management) :

- Manage and configure CRM systems for effective customer data management, marketing automation, and customer retention.

- Work closely with business users to gather requirements and provide end-to-end CRM solutions.

eCommerce & Product Management :

- Oversee online store operations, product catalog setup, and digital asset management.

- Ensure alignment of product and pricing data across CRM and eCommerce platforms.

Requirements :

- 3+ years of experience as a CX or CRM Functional Consultant.

- Strong understanding of CX ecosystem POS, Omni Channel, CRM, and eCommerce.

- Experience with tools like Oracle CX Cloud, Salesforce, or similar CRM platforms.

- Excellent communication and business analysis skills.

- Ability to work cross-functionally with technical and business teams.