Description :

Job Title : Oracle CX Consultant - Subscription Management (7 - 10 Years Experience)

Job Summary :

We are seeking an experienced Oracle CX professional with strong expertise in Subscription Management. The candidate will be responsible for implementing and supporting subscription-based business models using Oracle CX and related cloud applications, ensuring seamless lifecycle management from subscription creation to billing and renewal.

Key Responsibilities :

- Lead implementation and support of Oracle Subscription Management solutions

- Gather and analyze business requirements for subscription-based offerings

Configure and Manage :

- Subscription products, plans, and pricing models

- Billing cycles (monthly, quarterly, annual)

- Usage-based and recurring billing

Manage the subscription lifecycle :

- Creation, amendments, renewals, and cancellations

- Work closely with business teams to define pricing strategies, discounting, and promotions

- Integrate Subscription Management with :

1. Oracle CX Sales / Service

2. Oracle ERP (Financials, Receivables)

3. Oracle Revenue Management

- Ensure accurate revenue recognition and compliance with standards (e.g., IFRS 15 / ASC 606)

- Configure workflows for approvals and subscription changes

- Support invoicing, collections, and customer account management

- Work on integrations using APIs, Oracle Integration Cloud (OIC), or middleware

- Perform data migration, validation, and reconciliation

- Conduct SIT/UAT testing and support go-live activities

- Troubleshoot system issues and provide production support

- Prepare documentation :

1. Functional design documents (FDD)

2. Solution design and configuration documents

3. User training materials

Required Skills & Experience :

- 7 - 10 years of experience in Oracle CX / Subscription Management / Billing systems

- Strong hands-on experience with :

- Oracle Subscription Management Cloud

- Pricing, billing, and subscription lifecycle management

- Experience in 2+ end-to-end implementations

- Strong understanding of :

1. Subscription business models (SaaS, usage-based, hybrid)

2. Revenue recognition principles (IFRS 15 / ASC 606)

- Experience integrating subscription systems with ERP/Finance modules

- Knowledge of Order-to-Cash (O2C) processes

- Strong analytical and problem-solving skills

Preferred Qualifications :

Experience with :

1. Oracle CX Cloud (Sales, CPQ, Service)

- 2. Oracle Billing / Receivables

3. Oracle Revenue Management Cloud

- Knowledge of Oracle Integration Cloud (OIC)

- Exposure to CPQ (Configure Price Quote) tools

- Basic SQL or reporting knowledge

- Oracle certifications (nice to have)