Oracle ASCP & Demantra Specialist

Role : Oracle ASCP & Demantra Specialist

We are seeking a skilled and experienced Oracle ASCP & Demantra Specialist to join our Information Technology team.

In this role, you will play a vital part in the setup, functionality, integration, and support of Demantra and ASCP applications within the Oracle E-Business Suite environment.

Your expertise in these systems will be essential in ensuring efficient operations and providing timely support to both technical and business stakeholders.

Responsibilities :

- Utilize your 5 to 8 years of experience in the Information Technology industry, with a strong specialization in Demantra, ASCP, and Oracle EBS.

- Demonstrate a deep understanding and hands-on experience in Demantra and ASCP environment setups, functionality, integrations, and ongoing support.

- Take ownership of daily support activities, including the resolution of tickets.

- Act as a liaison between business and technical leads to ensure timely issue resolution.

- Showcase your ability to effectively manage teams, timelines, and communication streams, ensuring the successful execution of projects and tasks.

- Provide innovative solutions to complex issues by meticulously analyzing root causes and the potential impact of defects.

- Collaborate closely with client stakeholders to ensure the closure of urgent or high-severity tickets within SLA, as well as month/quarter/year-end closures.

- Coordinate with the Application Development Team and migration team to facilitate the smooth deployment of configuration fix releases in both User Acceptance Testing and Production environments.

- Participate actively in knowledge transfer sessions, contributing to the enhancement of product understanding and domain expertise.

- Exhibit strong verbal and written communication skills in English, effectively conveying technical information to diverse audiences.

- Rapidly grasp business functions, processes, and terminology, enabling you to align technical solutions with operational needs.

- Thrive in a team-oriented environment that spans regions across the globe, collaborating effectively with colleagues from various backgrounds.

- Demonstrate the ability to work independently, taking initiative to drive projects and tasks to successful completion.

Qualifications :

- A proven track record of 5 to 8 years in the Information Technology industry, specializing in Demantra, ASCP, and Oracle EBS.

- Proficiency in Demantra and ASCP environment setup, functionality, integration, and ongoing support.

- Strong organizational and leadership skills, capable of managing teams and timelines effectively.

- Analytical mindset with the ability to identify and resolve complex issues systematically.

- Experience working with global stakeholders and managing urgent support situations within SLA.

- Familiarity with coordinating deployment efforts across testing and production environments.

- Active participation in knowledge transfer sessions to enhance product and domain understanding.

- Excellent communication skills in English, both written and verbal.

- Quick learner with the capability to understand business functions and processes rapidly.

- Ability to work both collaboratively in a team setting and independently on tasks.

- Relevant certifications or training in Oracle ASCP, Demantra, or Oracle E-Business Suite would be a plus