Job Summary :

As a Manager in HR Tech Application Support, youll lead a team responsible for day-to-day support, enhancements, upgrades, and project delivery for Oracle Fusion HCM modulesespecially Payroll (US & Canada).

You will work closely with HR, IT, and vendors to manage configurations, troubleshoot issues, and drive improvements in system performance and HR service delivery.

Key Responsibilities :

- Lead and manage support, release planning, upgrades, and enhancements for Oracle HCM Payroll.

- Serve as Subject Matter Expert (SME) on Oracle Fusion Payroll including tax processing, benefits integration, year-end, and compliance (US & Canada).

- Manage change control : plan and coordinate patches, releases, and configuration updates.

- Troubleshoot production issues and resolve Tier 2 escalations through ticketing tools.

- Oversee intake process: design, build, test, and deploy system updates.

- Support and enhance integrations, data governance, and reporting via OTBI, BIP, Fast Formulas, and HCM Extracts.

- Collaborate cross-functionally with HR Process Owners, IT, and external vendors.

- Manage and coach a team: allocate tasks, mentor team members, and conduct capacity planning.

- Prepare and deliver timely updates, risk logs, and project status reports.

Supervisory Duties :

- Manage at least one direct report and provide leadership within the HR Tech team.

- Mentor team members and foster a culture of continuous learning and process improvement.

Qualifications :

Education :

- Bachelor's degree (or equivalent with 4 additional years of experience).

Experience :

- 12+ years in HR Technology support, with leadership experience and vendor management.

- Strong hands-on experience with Oracle Fusion HCM Payroll and related modules.

Must-Have Skills :

- Oracle Fusion HCM (Payroll, Compensation, Core HR, Talent).

- Reporting tools: OTBI, BIP, Fast Formulas, HCM Extracts.

- SQL/PLSQL, Crystal Reports, SSRS, RRDL.

- Experience with change control, release management, and ticketing tools.

- Strong communication, collaboration, and analytical skills.

Work Environment :

- Mostly office setting with occasional exposure to non-standard conditions.

- May need to support during off-hours (natural disasters, outages, etc.

- Must attend after-hours calls with offshore teams as required.