Job Title : Product Manager

Experience : 5+ Years

Location : Remote (India)

Salary : Competitive as per industry standards

About Optimiser :

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each clients needs.

Optimiser CRM is an all-in-one robust platform which lets you manage and make intelligent decisions about your business for growth. Its fully customisable, user friendly with comprehensive suite of features that help businesses of all sizes within diverse industries.

About the Role :

We are looking for a customer-focused and experienced Product Manager, who can quickly become a trusted advisor for our customers, partners, and internal stakeholders.

What will you be doing?

Product Strategy & Vision :

- You will help incubate new and exciting features and products.

- Develop and maintain a clear product roadmap aligned with business objectives, client requirements and hospitality market trends.

- Identify opportunities to enhance Optimisers competitive position in the CRM market.

- Translate the companys commercial vision into practical product development plans.

- Ensure the platform remains scalable, user-friendly, commercially relevant and technically robust.

Product Roadmap and Prioritisation :

- Create, maintain and communicate the product roadmap across internal teams.

- Prioritise product initiatives based on client impact, revenue opportunity, operational importance, technical effort and strategic value.

- Ensure development priorities are clearly documented and agreed with stakeholders.

Requirements Gathering & Documentation :

- Work closely with clients, sales, support, implementation, project management and technical teams to gather requirements.

- Convert business requirements into clear BRDs, FRDs, user stories, workflows and acceptance criteria.

- Create detailed product specifications for new features and enhancements.

- Ensure developers have clear, complete and practical requirements before work begins.

- Maintain product documentation, release notes and internal knowledge materials.

Product Development & Delivery :

- Act as the bridge between business, clients and the technical development team.

- Lead product discussions with developers, designers, QA testers and project managers.

- Create wireframes, workflows, prototypes and development outputs.

- Ensure new features are delivered to the required quality, usability and business standard.

- Monitor progress of product development and remove blockers where required.

Client & Market Research :

- Engage with clients and prospects to understand operational challenges and product needs.

- Gather feedback from users and convert this into product improvements.

- Monitor competitor products and market trends in CRM technology.

- Identify product gaps and recommend enhancements to strengthen Optimisers market position.

Product Quality & User Experience :

- Ensure Optimiser CRM is intuitive, efficient and practical for users.

- Review product journeys to reduce unnecessary clicks, duplication and operational friction.

- Work with UI/UX resources to improve usability and consistency across the platform.

- Ensure each feature is tested against real business scenarios before release.

Stakeholder Collaboration :

- You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps.

- Be the voice of the customer - tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features.

- Work with development and testing team to ensure timely delivery of projects and features.

- Ensure timely feedback from customers and share it with senior members of the team for further action.

Integrations and Technical Coordination :

- Work with technical teams on integrations with systems such as PMS, booking engines, email platforms, calendar tools, and other APIs.

- Understand integration requirements at a functional level and ensure business logic is clearly defined.

- Ensure product design considers data flow, data ownership, permissions, audit trail and system performance.

Stakeholder Management :

- Work closely with the leadership team on strategic product decisions.

- Collaborate with sales and client success teams to support demos, proposals and client conversations where required. Support project managers and implementation teams with product clarity during client onboarding.

- Communicate product updates, priorities and timelines clearly to internal teams.

- Manage expectations with stakeholders where priorities, scope or timelines change.

Product Performance and Continuous Improvement :

- Define and monitor product success metrics, such as adoption, usage, client satisfaction, support tickets, feature engagement and renewal impact.

- Review feedback from support, implementation and client success teams to identify recurring issues.

- Recommend improvements to reduce support dependency and improve client self-service.

- Ensure product decisions are based on a combination of client feedback, commercial value and data insights.

What are we looking for?

- Minimum 5 years of strong Product Management & Project Management experience (experience in CMS preferred).

- Should be able to deliver clear PRDs and product wireframing.

- Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams.

- Ability to work independently to initiate a scalable product.

- The candidate should be able to thrive in a fast-paced environment and to work independently and within a team.

- Familiarity with product and project management like JIRA, Confluence, Wireframing tools.

- Proficiency in English communication skills both verbal and written.

- Comfortable with MS Office, particularly Excel, Google docs and sheets.

- Meticulous in following the companys operating protocols.

- Excellent Team player.

- Strong ethics towards work.

What we offer in return?

- Opportunity to work in a fast-growing organisation with the ability to make an immediate impact.

- Allow your inspirational ideas to come to life in a highly creative and executional environment.

- Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core.

- The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact.