About the Role :

We are seeking an experienced IT Support Specialist to join our team. The role involves providing technical assistance, maintaining IT systems, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations. The ideal candidate should have strong problem-solving skills, excellent communication, and the ability to work independently as well as collaboratively with cross-functional teams.

Objectives of this role :

- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

- Handle business-critical IT tasks and system improvements

- Enable faster and smarter business processes and employee productivity

- Research and evaluate emerging technologies, hardware, and software

- Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities :

- Install, configure, and support workstation software, hardware, printers, and phones

- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

- Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

- Implement applications and software upgrades and troubleshoot any performance issues

- Train employees in using software and hardware, and provide technical support when needed