OIC Production Support Engineer/Specialist

Responsibilities :

- Provide L2/L3 production support for Oracle Integration Cloud (OIC) integrations across multiple business processes.

- Monitor scheduled and real-time integrations, resolve failures, and ensure SLAs are met.

- Perform root cause analysis for recurring issues and provide permanent fixes.

- Collaborate with functional and business teams to analyze incidents, service requests, and change requests.

- Manage incident, problem, and change management processes as per ITIL framework.

- Support integrations with Oracle Fusion HCM, ERP, Payroll, Benefits, SCM, and third-party applications.

- Handle error handling, exception management, retry mechanisms, and alerting in OIC.

- Work on bug fixes, enhancements, and minor development in OIC (Integrations, Connections, Lookups, Schedules).

- Coordinate with Oracle support for SRs (Service Requests) and follow through till closure.

- Ensure proper documentation for integrations, issue resolution steps, and knowledge base.

- Participate in release management, regression testing, and production deployments.

Required Skills :

- Strong experience in Oracle Integration Cloud (OIC) integrations (REST, SOAP, FTP, DB, ERP adapters, HCM adapters, File-based integrations).

- Knowledge of Fusion ERP / HCM modules and their business processes.

- Proficiency in troubleshooting, monitoring dashboards, and diagnostic logs in OIC.

- Good understanding of Web Services (SOAP, REST APIs, JSON, XML, XSD, XSLT, WSDL, OAuth2, Security Policies).

- Hands-on experience in error handling, mapping, lookups, and orchestration within OIC.

- Exposure to HCM Extracts, BI Publisher Reports, and FBDI templates (added advantage).

- Familiarity with incident management tools (ServiceNow / Remedy / Jira).

- Strong analytical and communication skills with ability to interact with business users.

- Willingness to work in 24x7 support model / on-call rotation.