About Us :

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.

AI is redefining how businesses connect with customersdriving better experiences and lasting relationships at every touchpoint.

The Opportunity :

As a Software Development Engineer II, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact.

You will be contributing independently as well as with the team on a variety of projects and features.

This role gives you the opportunity to think outside the box and be creative.

At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that not only are we solving the problem in the right way, but that we are solving the right problem as well.

What Youll Be Doing :

- Design, develop and Test end-to-end native applications using React, Redux, Typescript, Node.js.

- Work effectively with all stakeholders, Design, Product, Backend, and QA engineers throughout the lifecycle of the Product to deliver a competitive and high-quality product on time.

- Perform high quality code reviews for your peers.

- Optimize current behavior wherever possible with good reasoning.

What You Bring To The Role :

- Bachelors Degree in engineering and equivalent with 3+ years of experience working on high quality UI development.

- Good understanding of Modern Javascript, Browser, and performance concepts.

- Deep functional knowledge of HTML & CSS.

- Understanding of build tools/bundlers, for example Webpack, Parcel etc.

- Strong critical thinking skills, great communication skills, and passion for delivering exceptional customer experience.

- Attention to detail & keen interest in making everything more and more efficient.

Compensation, Benefits And Perks :

- Excellent medical insurance options and free online doctor consultations.

- Yearly privilege and sick leaves as per Karnataka S&E Act.

- Generous holidays (National and Festive) recognition and parental leave policies.

- Learning & Development fund to support your continuous learning journey and professional development.

- Fun events to build culture across the organization.

- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.