We are actively seeking an experienced and driven ServiceNow Developer with 6 to 8 years of experience to join a high-impact enterprise program.

In this role, you will be instrumental in developing, configuring, and optimizing solutions on the ServiceNow platform, supporting a globally recognized telecom environment.

What Youll Do (Key Responsibilities) :

ServiceNow Development & Configuration :

- Platform Customization : Design, develop, and implement solutions on the ServiceNow platform, utilizing Business Rules, Client Scripts, UI Policies, UI Actions, and Workflow/Flow Designer.

- ITSM Excellence : Own and advance the IT Service Management (ITSM) modules (e.g., Incident, Problem, Change, Knowledge, Service Catalog, and Asset Management) to suit complex telecom workflows.

- Scripting & Customization : Write clean, performant, and maintainable JavaScript (both server-side and client-side) to build tailored business logic.

Integration & Architecture :

- System Integrations : Develop and maintain robust integrations between ServiceNow and third-party enterprise tools using REST/SOAP web services, Scripted REST APIs, and IntegrationHub.

- Data Management : Handle data imports, transform maps, and CMDB data integrity within a highly complex, interconnected global telecom ecosystem.

- Platform Maintenance : Participate in platform upgrades, instance cloning, patch applications, and post-upgrade testing to ensure zero disruption to production environments.

Qualifications & Requirements :

- Experience : 6 to 8 years of dedicated hands-on development experience on the ServiceNow platform.

- Telecom Exposure : Prior experience working within or supporting a global telecom environment is highly preferred.

- Scripting Mastery : Strong core JavaScript skills and deep understanding of ServiceNow-specific APIs (GlideRecord, GlideSystem, etc.).

- Integration Expertise : Proven track record of successfully integrating ServiceNow with external enterprise monitoring, ticketing, or database tools.

- Best Practices : Strong understanding of ServiceNow development guardrails, avoiding technical debt, and adhering to update set management policies.

- Soft Skills : Excellent problem-solving skills, with the ability to collaborate effectively with cross-functional global teams and stakeholders.

Preferred Certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist (CIS) in ITSM is a huge plus