NorthLadder - Technical Program Manager

Job Description :

We are hiring a Technical Program Manager (TPM) to lead cross-functional technical programs from planning through delivery. The TPM will coordinate engineering, product, QA, security and infra teams to deliver complex, multi-stream projects on time, with quality and within scope. You will establish program governance, mitigate risks, remove blockers, and communicate progress and trade-offs to senior leadership.

Key responsibilities :

- Define program scope, objectives, milestones, timelines and success criteria in collaboration with stakeholders.

- Break down initiatives into workstreams, create clear project plans, and coordinate cross-functional teams (engineering, product, design, QA, security, infra).

- Drive program-level prioritization and trade-off decisions, ensuring alignment to business goals and resource constraints.

- Establish and run program governance : status cadence, steering committees, risk and dependency management, escalations.

- Identify, track and mitigate risks, inter-team dependencies and blockers; escalate to leadership as needed.

- Ensure technical requirements, architecture considerations and non-functional requirements (scalability, performance, security,

compliance) are captured and addressed.

- Measure program health via KPIs (on-time delivery, scope stability, bug count, performance SLAs) and report to stakeholders.

- Facilitate engineering processes and continuous improvement : retrospectives, post-mortems, root cause analysis and action

tracking.

- Manage stakeholders : set expectations, provide clear and timely communication, and negotiate trade-offs where required.
- Mentor project managers and coordinate external vendors/partners when applicable.

Qualifications & skills :

- Proven track record of successfully delivering complex, cross-functional technical programs in a fast-paced environment.

- Strong technical background (software engineering or similar) - ability to understand architecture, APIs, infra, and trade-offs.

- Excellent program planning and execution skills; experienced with project management tools (Jira, Asana, MS Project) and program/roadmap tools.

- Strong stakeholder management and communication skills - experience presenting to senior leadership.

- Experience with risk management, dependency mapping, and driving cross-team alignment.

- Familiarity with Agile development practices and experience working with distributed teams.

- Analytical mindset; comfortable with metrics-driven program health reporting.

- Degree in Computer Science, Engineering or related field.

Desirable :

- Knowledge of security/compliance requirements (ISO 27001, SOC2, GDPR) for programs with regulatory constraints.

- Experience managing platform, infra, or data engineering programs.

- Certifications : PMP, PRINCE2, or Agile/Scrum certifications (optional).

- Prior experience in startups/scale-ups or enterprise product environments depending on role.