Description :

- Lead and manage end-to-end ServiceNow implementations across enterprise environments.

- Work closely with stakeholders to design scalable ServiceNow solutions aligned with business objectives.

- Develop, configure, and customize ServiceNow workflows, forms, scripts, and integrations.

- Provide technical leadership to development teams and ensure adherence to best practices.

- Conduct requirement-gathering workshops and translate business needs into working solutions.

- Manage platform upgrades, module enhancements, and performance optimization.

Must-Have Skills & Experience :

- Strong hands-on experience in ServiceNow Development.

- Proven experience in full lifecycle (end-to-end) ServiceNow implementation.

Expertise in at least three of the following ServiceNow modules :

1. ITSM (IT Service Management)

2. ITOM (IT Operations Management)

3. CMDB (Configuration Management Database)

4. HRSD (Human Resources Service Delivery)

5. SPM (Strategic Portfolio Management)

- Strong understanding of ServiceNow architecture, platform capabilities, and integration approaches.

- Excellent communication, problem-solving, and stakeholder management skills.

Good to Have :

- ServiceNow Certifications (CSA, CIS, CAD, or Architect certifications).

- Experience working in Agile environments.