NICE - Specialist/Project Manager

Description :

- Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.

- Build and maintain project plans, schedules, RAID logs, and core delivery documentation.

- Communicate project status, risks, and dependencies to customers and internal stakeholders.

- Support escalation handling with professionalism and timely follow through.

- Coordinate cross functional teams through the project lifecycle.

- Contribute to PMO best practice adoption and continuous improvement efforts.

- Adjust project plans based on changing priorities or customer needed.

AI Delivery (Preferred) :

- Manage software delivery of conversational AI, LLM, or NLU projects.

- Ability to assess AI use cases at a basic level and support evaluation of data readiness.

- Partner with technical teams to understand model performance and output quality considerations.

- Support customer expectation setting across AI/GenAI implementations.

- Help identify and track AI specific risks (e.g. data issues, model behavior, hallucinations).

- Familiarity with prompt engineering concepts and prompting limitations.

- Use AI tools in daily work for automation, analysis, or documentation.

- Assist with monitoring and reporting AI performance KPIs.

- Awareness of AI cost drivers such as token usage and model selection.

- Understanding of AI governance and safety basics, including guardrails and data handling practices.

Have you got what it takes ?

- IT experience : 8 to 11 years

- 5 years of project management experience leading multiple concurrent projects in customer facing environments.

- 5+ years managing customer facing software or SaaS delivery projects.

- Experience delivering projects across Agile, Waterfall, or hybrid methodologies.

- Exposure to technical, SaaS, and/or AI/GenAI project environments.

- Strong problem solving and risk management abilities.

- Effective communication, organization, and stakeholder engagement skills.

- Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).

- PMP certification preferred.

You will have an advantage if you also have :

- Experience working with Waterfall/Agile methodologies

- Experience with Onsite and offshore delivery model