About the Role :

The Senior Business Application Analyst will join NICE's ALM & AI Team, responsible for our Atlassian Cloud ecosystem and for the implementation and adoption of AI development tools across the organization, primarily Claude. You will work closely with the Engineering and Product groups while also providing ALM and AI services across other business units.

Key Responsibilities :

- Drive continuous improvement of ALM processes and tools.

- Build strong relationships with internal customers.

- Drive AI adoption org-wide as a power user and administrator.

- Implement change requests hands-on and provide support/training.

Tech Stack & Requirements :

- Deep understanding of ALM work processes in large software organizations (Cloud-first).

- Hands-on experience administering Atlassian Cloud (Jira, Confluence, Structure, Xray).

- Experience integrating Atlassian Cloud with third-party systems (MCP).

- Hands-on experience with Claude and other AI coding assistants (GitHub Copilot, OpenAI Codex).

- Knowledge of AI governance, data privacy, and security considerations.

- Experience with Atlassian Cloud site/org administration.

- Comfort using AI assistants to build automations and reporting logic.

What's in it for you?

Join a market-disrupting, global company where teams work in a fast-paced, collaborative environment. Enjoy NiCE-FLEX hybrid model (2 days office, 3 days remote).

About NiCE :

NICE Ltd. (NASDAQ : NICE) software products are used by 25,000+ global businesses to deliver extraordinary customer experiences and fight financial crime. With over 8,500 employees across 30+ countries, NiCE is an equal opportunity employer.