NICE - Director - Product Management

How will you make an impact ?

- Identifying, pursuing, and maintaining key relationships with targeted strategic partners.

- Driving the business.

- Maximizing revenue and margin growth by identifying new business opportunities.

- Developing product roadmaps, and managing cross solution backlog of stories and requirements.

- Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans.

- Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line.

- Training solution managers to follow best practices and processes established for developing new products and product improvements.

- Proactively work with sales to assist with sales opportunities.

- Day to day management, coordination, and delivery of projects related to assigned product lines.

- Regular report Performance Metrics relevant to assigned products.

- Traveling to customer sites to understand needs and fulfill expectations.

- Attending trade shows; participate in panel discussions & presentations to represent NiCE CXone as industry experts and thought leaders in our space.

- Providing leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.

- Prioritizing, assigning and managing department activities and projects in accordance with the Operations departments goals and objectives.

- Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.

- Experience and ownership of APIs, including modernization and containerization.

- Communicate in an effective and professional way with customers in and outside of NiCE CXone.

Have you got what it takes?

- Masters Degree preferred.

- 12+ years of product management experience with formal product management techniques, tools,

and principles involved in planning and delivering new software products and services.

- Requires in-depth knowledge in and experience with agile & SCRUM development methodologies.

- Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences.

- Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.

- Requires excellent skills with specialized computer software for drafting and producing documents and diagrams.

- Experience with Contact Center solutions including Agent interactions and automations, virtual agents, GenAI/LLMs.

- Experience managing ones own time and balancing many different projects simultaneously.

- Experience with software development, networking, hosted applications, telecommunications, or other similar technical products.

- Experience with a SaaS product set.

- People leadership experience.