Nexthink Administrator

Job Purpose :

Key Responsibilities :

Nexthink Platform Administration :

- Serve as the primary administrator for the Nexthink platform, including deployment, configuration, integration, and ongoing maintenance.

- Manage the creation and tuning of Nexthink campaigns, remote actions, dashboards, alerts, and investigations.

- Monitor Nexthink health, collector distribution, agent deployment, and version control.

- Collaborate with IT operations to align platform configurations with enterprise policies and performance

goals.

Digital Employee Experience & Analytics :

- Analyze Nexthink data to detect and resolve issues impacting end-user experience (latency, crashes, software errors, login times, etc.).

- Design and publish dashboards that provide visibility into user experience KPIs and IT service performance.

- Identify trends and proactively recommend solutions to improve endpoint stability and performance.

Automation & Remediation :

- Build and maintain Remote Actions to automate routine maintenance, patch validation, compliance checks, and self-healing capabilities.

- Collaborate with EUC and security teams to implement real-time remediation strategies for endpoint anomalies and incidents.

Collaboration & Integration :

- Work with endpoint management teams (Intune, SCCM, Jamf) to ensure complementary use of Nexthink for visibility and remediation.

- Support integrations with ITSM platforms (ServiceNow, BMC) to trigger workflows and incident response based on Nexthink alerts.

- Coordinate with cybersecurity for anomaly detection and behavior-based endpoint telemetry.

Reporting & Governance :

- Provide regular reports and executive-level insights on digital experience metrics, compliance, and endpoint health.

- Support audit and compliance teams by maintaining documentation and historical Nexthink data for endpoint tracking and event correlation.

Required Skills & Experience :

- Strong hands-on expertise with :

1. Nexthink dashboards, investigations, campaigns, remote actions

2. Scripting (PowerShell, Python, or similar)

3. Endpoint platforms (Windows 10/11, macOS)

- Familiarity with enterprise tools like :

1. Microsoft Intune, SCCM, Jamf, or other MDM platforms

2. ITSM platforms like ServiceNow

- Experience in analyzing digital experience KPIs and converting insights into actionable tasks.

- Understanding of endpoint performance tuning, process monitoring, and user behavior analytics.

Preferred Qualifications :

- Experience in large-scale Nexthink deployments (10,000+ endpoints)

- Exposure to ITIL practices and service operations

- Experience working in agile or DevOps environments

Key Attributes :

- Excellent communication and documentation abilities

- Proactive mindset with a continuous improvement approach

- Ability to work cross-functionally with technical and non-technical teams

- Attention to detail and commitment to service excellence