Network Voice Engineer - VoIP/Cisco UCCX

Job Title : Network Voice Engineer

Location : Bangalore / Hyderabad

Work Mode : Hybrid

Job Type : Full-Time

Job Description :

Key Responsibilities :

- Monitor and troubleshoot voice circuits to maintain seamless communication.

- Support and configure call recording and workforce management systems (e.g., Verint, NICE).

- Manage Cisco Unified Communications Manager (CUCM) for call routing and communication control.

- Support Contact Center servers and Genesys Cloud solutions, optimizing system performance.

- Maintain IPC phone trading systems and Cisco Jabber for enterprise communication.

- Collaborate with IT teams to implement system upgrades and improvements.

- Stay updated with emerging voice technologies and recommend adoption where beneficial.

Qualifications :

- 3+ years of hands-on experience as a Network Voice Engineer

- Strong knowledge of VoIP gateways, call routing, and CUCM administration

- Experience with Verint, NICE, Cisco Jabber, and Genesys Cloud

- Familiarity with voice recording systems and IPC phone systems

- Excellent problem-solving, communication, and collaboration skills

- Willingness to work in a 24x7 rotational shift environment

Required Skills :

- AWS Infrastructure Services

- Cisco Webex / IPCC

- UCCX

- NICE Contact Center

- CUCM

Preferred Skills (Good to Have) :

- Advanced CUCM configurations