Network Support Engineer - WiFi/Cisco

Job Description :

Join our team as a Network Support Engineer where you'll provide technical support and maintenance for MDU Wi-Fi infrastructure.

You'll be responsible for ensuring the efficient operation of networking equipment, servers, and Wi-Fi solutions for large residential and commercial complexes.

Key Responsibilities :

- Support the setup and management of DHCP and DNS servers to handle large-scale networks.

- Troubleshoot Wi-Fi and networking issues, from connectivity problems to server-related concerns.

- Manage and monitor Wi-Fi network performance using tools like SolarWinds and Nagios.

- Assist with cloud-based management of network infrastructure, such as Peplinks InControl or Ruckus Cloud Wi-Fi.

- Ensure that network security measures are in place, including configuring VPNs, VLANs, and secure Wi-Fi access protocols.

- Update firmware and software for networking equipment, ensuring security patches are applied promptly.

- Use ticketing tools (e.g., Jira, Zendesk, ServiceNow) for logging and tracking network incidents, service requests, and escalations.

Qualifications :

- Experience working with DHCP, DNS, and AAA services.

- Familiarity with cloud management platforms and Wi-Fi controllers.

- Knowledge of basic server management, both Windows and Linux.

- Strong troubleshooting skills with network performance and Wi-Fi connectivity issues.

- Experience with Wi-Fi security and optimization, including WPA3 and 802.1X authentication.

- Experience with ticketing tools like Zoho, ServiceNow, or Jira to track service tickets and network issues.

Why Join Us :

- Excellent opportunity for professional growth and development.

- Competitive salary and benefits