A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers.

The required skill set for a TAC Network Engineer typically includes :

- Networking Fundamentals : Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures.

- Routing and Switching : Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols (OSPF, BGP, EIGRP), VLANs, STP, and routing policies.

- Vendor Experience : Cisco, Juniper, and Arista devices.

- Troubleshooting Data Center Technologies, VRFs, VXLANs, Switch Fabrics, underlay/overlay technology.

- Good to have knowledge of MPLS/ISIS.

- Ability to understand packet-level and flow analysis between different endpoints in the network.

- Network Security : Knowledge of network security principles, firewalls, VPNs, IPS/IDS systems, access control lists (ACLs), and security best practices.

- Network Monitoring and Management : Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques.

- Troubleshooting Skills : Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively.

- Hardware Knowledge : Familiarity with networking hardware from various vendors (Cisco, Juniper, Huawei, etc.), including routers, switches, firewalls, and load balancers.

- Communication Skills : Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions.

- Documentation : Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing.

- Continuous Learning : Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications.

- Training / Certification : CCNA or CCNP.

- Work Experience : 4 + Years.

- Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure.

- This is a 24-7 work environment with rotation shifts.

Work location :

- Terralogic Software Solutions Pvt Ltd. Besides DHL Express, KMJ Atelier, No. 69, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068.

- Looking for talented individuals with immediate to 30 days notice period.