Network Security Engineer

Description :

Company Overview :

We are leading provider of cutting-edge cybersecurity solutions, specializing in protecting organizations from evolving cyber threats. We operate across various industries, including finance, healthcare, and technology, offering comprehensive security services to businesses of all sizes. Our commitment to innovation and client satisfaction has established us as a trusted partner in the cybersecurity landscape.

Role Overview :

As a Network Security TAC Engineer, you will provide advanced technical support and troubleshooting for network security solutions across client environments. You will act as a critical escalation point for diagnosing and resolving complex security incidents, ensuring high availability, performance, and protection of customer networks. The role demands strong analytical skills, hands-on expertise with multi-vendor firewalls, and the ability to deliver timely resolutions while maintaining customer satisfaction.

Key Responsibilities :

- Provide L2/L3 TAC support for network security technologies, including firewalls, IDS/IPS, and VPN solutions.

- Troubleshoot and resolve complex network security issues, including connectivity problems, policy misconfigurations, performance degradation, and security incidents.

- Analyze traffic logs, packet captures, and system alerts to identify root causes and implement corrective actions.

- Support and maintain firewall platforms such as Checkpoint, Palo Alto, Fortigate, SonicWALL, and Cisco, including configuration review and issue remediation.

- Handle incident management and escalation, ensuring adherence to SLAs and timely communication with stakeholders.

- Assist in security incident response, including containment, mitigation, and post-incident analysis.

- Collaborate with engineering, operations, and vendor support teams to resolve critical and recurring issues.

- Perform health checks, audits, and proactive monitoring to prevent potential outages or vulnerabilities.

- Document troubleshooting steps, known issues, and resolutions in knowledge bases and technical reports.

- Provide guidance and best practices to customers for optimizing their network security posture.

Required Skillset :

- Strong 3+ years of hands-on experience in troubleshooting network security solutions (firewalls, VPNs, IDS/IPS).

- Proven expertise in multi-vendor firewall support : Checkpoint, Palo Alto, Fortigate, SonicWALL, Cisco.

- Solid understanding of networking fundamentals : TCP/IP, BGP, OSPF, VLANs, NAT, routing, and switching.

- Experience with log analysis tools, packet capture (Wireshark/tcpdump), and debugging techniques.

- Familiarity with Linux systems and CLI-based troubleshooting.

- Strong problem-solving skills with a customer-focused and SLA-driven approach.

- Effective communication skills for handling customer interactions and technical escalations.

- Relevant certifications such as CCNA/CCNP (preferred).

- Bachelors degree in Computer Science, Information Security, or a related field.