Network Monitoring Support Engineer - Routing & Switching

Position Overview :

We are looking for a detail-oriented and proactive Network Monitoring Support Engineer to join our IT Operations team. This is a Level 1 monitoring and support role with exposure to foundational troubleshooting tasks across a broad network infrastructure environment. While not a full engineering position, it offers the opportunity to work closely with core technologies and grow into deeper technical roles over time.

Key Responsibilities :

- Provide Level 1 monitoring and basic troubleshooting support for network infrastructure.

- Monitor and respond to alerts generated by SolarWinds and other monitoring tools.

- Log, track, and update issues using ticketing tools (e.g., ServiceNow, Remedy, etc.).

- Perform initial diagnosis and escalate issues to Level 2/3 teams as required.

- Maintain documentation related to incidents, system alerts, and routine maintenance tasks.

- Collaborate with network and server teams to ensure quick resolution of incidents.

- Work in a 24/5 rotational shift environment for proactive network support.

- Assist in maintaining network uptime, performance, and issue resolution tracking.

Required Qualifications & Experience:

- Minimum 4 years of experience in a network support or infrastructure monitoring environment
OR

- A Technical Diploma/Degree in Information Technology with 3+ years of experience in proactive network support.

- CCNA certification is mandatory.

- Hands-on experience with SolarWinds or similar monitoring tools (minimum 2 years).

- Experience with ticketing systems (e.g., Jira, ServiceNow, BMC Remedy).

Good understanding of :

- Cisco routing and switching

- Fundamental troubleshooting principles

- Microsoft Application Suite troubleshooting

- ITIL concepts and practices

- Basic server administration skills

- Familiarity with Python scripting is a plus.

- Excellent verbal and written communication skills.

- Strong attention to detail and ability to work in high-availability environments.

Additional Requirements :

- Must be willing to work in 24/5 rotational shifts.

- Team player with the ability to work collaboratively in a fast-paced environment.

- Desire to build a long-term career in IT infrastructure and operations.