Role Overview :

We are looking for an experienced TAC Network Engineer to join our Technical Assistance Center team. This role is responsible for providing technical support, troubleshooting complex network issues, and ensuring the stability and performance of our customers' network infrastructure. The ideal candidate will have hands-on expertise in routing, switching, security, and network monitoring tools within enterprise environments.

Key Responsibilities :

- Provide advanced technical support to enterprise customers for complex network-related issues.

- Troubleshoot and resolve incidents related to routing, switching, security, and network performance.

- Configure, manage, and troubleshoot routers and switches (Cisco, Juniper, Arista).

- Handle dynamic routing protocols (OSPF, BGP, ISIS), VLANs, STP, VRF, Routing Instances, BFD, VXLAN, and Data Center Fabric (Leaf & Spine).

- Collaborate with cross-functional teams to resolve customer issues efficiently

- Collaborate with cross-functional teams to resolve customer issues efficiently within SLAs.

- Monitor network performance using industry-standard tools (SNMP-based systems,NetFlow, Splunk).

- Apply security best practices involving firewalls, VPNs, IPS/IDS, ACLs.

- Document network configurations, troubleshooting procedures, and solutions.

- Manage user-level tools such as Jira (ticketing), Slack, and Splunk for communication and issue tracking

Required Skills and Qualifications :

- Certifications : CCNA / CCNP

- Networking Fundamentals : In-depth knowledge of TCP/IP, DNS, DHCP, SNMP, OSI Model, and network architectures.

- Routing & Switching : Proficiency in configuring and troubleshooting enterprise routing and switching solutions.

- Network Security : Strong understanding of security principles and best practices (firewalls, VPNs, ACLs, etc.).

- Network Monitoring & Management : Experience with SNMP, NetFlow, monitoring tools, and performance optimization techniques.

- Hardware Expertise : Familiarity with networking hardware from vendors like Cisco, Juniper, Arista.

- Troubleshooting : Strong analytical and problem-solving skills with a methodical approach.

- Communication : Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.

- Documentation : Ability to create clear and concise documentation for knowledge sharing.

- Tools : Working knowledge of Jira, Slack, and Splunk