Description :

- Create, modify, delete objects, address groups, security rules

- Troubleshoot network access issues and implements network security policies and procedures.

- Research, diagnose and resolve Tier II network, circuit, telephony issues.

- Perform tracking and management of network events to resolution.

- Monitor, Install, configure, support, and maintain moderately complex network service devices, telecommunications and LAN/WAN hardware and software.

- Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues

- Assist employees, vendors, or other customers by answering questions related to network operations procedures and services.

- Complete work in a timely and accurate manner while providing exceptional customer service.

- Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.

- Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise.

- Provides reports and metrics on trending issues.

- Other duties as assigned.

Qualifications :

- This position requires a minimum offive years network firewall experience.

- Proven knowledge of the following systems is necessary : network operating systems, network topologies, network hardware, routing, switching, data privacy, security, and telecommunication systems.

- Experience with Cisco Firepower Firewalls, Panorama, Palo Altos, Meraki.

-Monitoring network traffic for troubleshooting issues. Experience with packet capture and Wireshark.

- Experience using Palo Alto Panorama for firewall configuration and troubleshooting.

- Working knowledge of network services availability, performance, and security is required.

- Working knowledge of commonly available tools, including Network Node Management (NNMi), ServiceNow

- The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.

- Excellent communication skills, customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.

- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

- In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

- Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office