This role involves network analysis, implementation, monitoring, and operational support across a global environment.

The ideal candidate will have solid networking fundamentals, hands-on troubleshooting experience, and the ability to work independently with minimal supervision.

Key Responsibilities :

Network Operations & Support :

- Respond to and resolve internal client IP network trouble tickets in a timely manner.

- Provide Level II technical support in collaboration with System Administrators and User Support teams.

- Monitor corporate network infrastructure using internal and external monitoring tools.

- Troubleshoot and repair network and telecommunications equipment or coordinate vendor support when required.

Network Implementation & Projects :

- Assist with major network projects, upgrades, and installations.

- Support planning, implementation, and changes related to network hardware, software, and cabling infrastructure.

- Provide network operations input during infrastructure enhancements and technology rollouts.

Documentation & Reporting :

- Create and maintain detailed network documentation, procedures, and diagrams.

- Track project progress and provide management reporting as required.

Collaboration & Vendor Management :

- Develop and maintain strong working relationships with internal departments and key users.

- Act as an IT liaison between technical teams and business stakeholders.

- Coordinate with technology vendors to support business requirements and resolve issues.

On-Call Support :

- Participate in a 24x7 rotational on-call schedule to support critical network operations.

Required Qualifications :

Education & Experience :

- Bachelors degree in Computer Science or a related field, or equivalent relevant experience.

- 2-5 years of hands-on experience in a Network Analyst or Network Support role.

- Working knowledge of VoIP fundamentals and protocols.

Technical Skills :

- Intermediate understanding of networking concepts, protocols, and practices.

- Experience supporting routers, switches, wireless infrastructure, and communication equipment.

- Familiarity with network monitoring and troubleshooting tools.

Candidate Profile :

- Strong interpersonal and communication skills.

- Self-motivated with the ability to work independently and make sound decisions.

- Team-oriented, collaborative, and supportive of shared goals.

- Highly detail-oriented and organized, with strong documentation discipline.

- Strong work ethic and flexibility to support varying work schedules.