The Head of Technology Solution Delivery (Operations) will be responsible for end-to-end delivery, operational excellence, and governance of all technology solutions across the organization.

This role ensures scalable, reliable, and cost-effective delivery of digital, cloud, and enterprise solutions while driving continuous improvement and customer satisfaction.

You will act as a bridge between business, engineering, and operations teams, ensuring seamless execution from solution design to production support.

Key Responsibilities :

1. Delivery Leadership :

- Own end-to-end delivery of technology solutions across multiple accounts/projects

- Drive delivery excellence across web, mobile, cloud, data, and enterprise platforms

- Ensure projects are delivered on time, within scope, and within budget

- Manage large-scale programs and multi-vendor ecosystems

2. Operations & Governance :

- Establish and manage delivery governance frameworks (KPIs, SLAs, OLAs)

- Drive operational efficiency, incident management, and service reliability

- Lead production support, SRE practices, and release management

- Implement ITIL-based service management processes

3. Stakeholder Management

- Engage with CXOs, business heads, and clients for strategic alignment

- Act as the primary escalation point for delivery and operational issues

- Ensure high customer satisfaction (CSAT/NPS) across accounts

4. Financial Ownership :

- Own P&L for delivery portfolios

- Optimize costs, improve margins, and drive utilization efficiency

- Forecast budgets, revenue, and resource planning

5. Team Leadership & Capability Building :

- Lead and scale high-performing delivery, engineering, and operations teams

- Build leadership bench strength and succession planning

- Drive hiring, mentoring, and performance management

- Foster a culture of accountability, innovation, and continuous learning

6. Process & Quality Excellence :

- Define and implement best practices for delivery frameworks (Agile, DevOps, CI/CD)

- Drive automation, monitoring, and observability across systems

- Ensure compliance with security, audit, and regulatory requirements

7. Technology & Innovation :

- Drive adoption of modern technologies (Cloud, AI/ML, Microservices, Data Platforms)

- Partner with architecture teams to ensure scalable and future-ready solutions

- Introduce tools and frameworks to improve productivity and delivery speed

Key Skills & Competencies :

Technical & Functional :

- Strong understanding of cloud platforms (AWS/Azure/GCP)

- Experience in microservices architecture, APIs, and distributed systems

- Expertise in DevOps, CI/CD pipelines, and automation

- Knowledge of ITIL, SRE, and production support models

Leadership :

- Proven experience managing large teams (100+ members)

- Strong decision-making and problem-solving skills

- Ability to manage ambiguity and complex delivery environments

Business & Financial :

- Strong P&L management experience

- Commercial acumen and contract management

- Experience in handling enterprise clients

Preferred Background :

- Experience in IT Services / Consulting / Product Engineering companies

- Prior experience in managing multi-geo delivery models

- Exposure to industries like Retail, BFSI, or SaaS is a plus

KPIs/Success Metrics :

- On-time delivery rate

- Customer satisfaction (CSAT/NPS)

- Delivery margins and cost optimization

- SLA adherence & incident reduction

- Team utilization and retention