NetAnalytiks - Azure Entra ID PIM Support Engineer

Job Description :

Required Skills :

- Customer Stakeholder Management : Demonstrate empathetic customer stakeholder management with excellent communication skills.

- IT Service Management : Full understanding of IT Service Management principles and practices.

- Team Management : Experience managing a first-line support team.

- Incident and Request Management : Ability to manage incidents and requests through to resolution.

- Process Definition : Experience defining support processes, workflows, and playbooks.

- Transformative Change : Ability to embrace and embed transformative change within a team.

Technology Stack :

Azure Entra ID PIM (Privileged Identity Management) Power BI Cloud Monitoring and Security Management : Using Azure Sentinel and Log Analytics. Endpoint Application Management : Using Intune.

Qualifications :

- Minimum of 9 years of experience in a similar role.

- Strong understanding and experience with Azure Entra ID and PIM.

- Proficiency in Power BI, Azure Sentinel, Log Analytics, and Intune.

- Excellent communication and team management skills.

- Proven ability to manage and resolve incidents and requests.

- Experience in defining and implementing support processes and workflows