Naukri - Senior Analyst - Change Management

Description :

Purpose Scope & Skill sets :

1. Service management - CMDB config champion & ownership :

- Accountable for specific service within organization

- Ensures service meets the business standards.

- Work closely with stakeholders to drive the continuous improvements.

- Oversee end to end delivery of IT services.

- Manage service lifecycle , including design, transition, operation, and improvement.

- Designing, implementing and monitoring service governance policies.

- Coordinating with vendors whenever required.

2. Regular monitoring, and business/stakeholder reporting :

- Able to communicate clear and crisp with good storytelling ability.

- Regular connect with business and stakeholders Reporting ownership.

- Act as a point of contact for the application services.

- Monitoring services for 100% uptime and lifecycle support.

3. Audit & compliance :

- Should ensure Internal and external Audit is well managed , Ensure application remains compliant .

- Should own the process and respond to the queries raised during the Audit and ensure appropriate action/closure in accordance with guidelines.

- Connect with stakeholders/business for monitoring/closing audit findings with-in the agreed timeframe.

4. Risk assessment and change governance :

- Change risk assessment , Application/Change, and process governance.

- Awareness and documentation of application risks, highlighting at appropriate forums and ensure they are mitigated appropriately.

- Act as a single point of contact for application service ownership.

Ensuring the risk is closed within the agreed timeframe, understanding the challenges in risk mitigation and finding solutions in coordination with stakeholders/business and vendors. Application service and compliance :

1. Act as the primary owner of the application, ensuring its availability, performance, and compliance with org policies.

2. Maintain application documentation including Architecture , dependencies, and security controls.

3. Ensure adherence to regulatory and security standards.

4. Fluent communication skills , hands-on expertise on senior management and business reporting.

Audit & Risk management :

1. Resolve internal and external audits ensuring application controls and documentation are up to date.

2. Identify and mitigate risks associated with application security , data protection and operational resilience.

3. Implement corrective actions based on audit findings and risk assessments.

Change & Release management :

1. Oversee application changes, ensuring proper impact assessment, approvals, and documentation.

2. Coordinate with development and Support operations teams to ensure smooth deployments and minimize downtime.

3. Maintain version controls, rollback plans and post release validation processes.

Vendor & Third-party management :

1. Work with third party providers for licensing, maintenance, and support agreements.

2. Evaluate vendor security and compliance standards to align with organizational policies.

Security & PEN testing oversight :

1. Ensure regular PENETARTION TESTING (PEN) and vulnerability assessments are conducted.

2. Collaborate with security teams to address identified vulnerabilities and enhance application security.

3. Stay updated on emerging threats and implement proactive security measures.

4. Application Certificate updates and management.

Config Champion CMDB :

1. keep updated for new apps, services, mappings, software models.

2. Service Owner Change management

3. Ensure DL scope, resourcing, vendor co-ordination, business approval, signoffs each test annually & for new apps where needed.

4. Obtain DR results from third parties : vendor contacts, results, updating of tracker in ServiceNOW for external vendor testing.

5. Expertise around BCP testing and ensuring teams remain BCP compliant.

Access management, Regular monitoring, and reporting :

1. Liaise with measure owners on any issues, co-ordinate compliance by getting teams to update etc. Regular checks & updates on measure coming due for all apps

2. Capacity plans : monthly reviews, tracker updates where needed.

3. Privileged Access Management and attestation.

Mandatory skillset :

- Deep understanding of ITIL/ITSM frameworks

- Strong grasp of governance processes (Audit readiness, policy enforcement, regulatory compliance)

- Risk and control management

- Expert in Service reporting & metrices (Scorecards, executive level reporting)

- Vendor & stakeholder management

- Leadership & strategy

1. Driving continuous improvement initiatives to enhance service reliability and efficiency

2. Strong decision-making in escalations, compliance breaches, prod issues.

3. Monitoring and guiding teams on governance best practices.

- Technical and Domain awareness (Mandatory at service governance level)

Qualification Requirements

- Preference to post graduate qualifications