MyOperator is Indias leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. Were now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.

Key Responsibilities :

- Chatbot Product Ownership : Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.

- Product Strategy & Roadmap : Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.

- Requirement Documentation : Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).

- Conversation Design & UX : Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.

- AI/ML Collaboration : Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.

- Data-Driven Decisions : Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.

- Cross-functional Leadership : Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.

- Project Management : Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.

Qualifications :

- Experience : 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.

- AI & LLM Knowledge : Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.

- Platform Ecosystem : Exposure to WhatsApp Business API ecosystem and conversational commerce tools.

- Mobile & Web Product Understanding : Ability to oversee chatbot deployment across mobile apps and web platforms.

- Analytical Skills : Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.

- Project Management Tools : Experience with Jira or similar agile project management tools.

- Education : Bachelors degree in Computer Science, Engineering, or Business; MBA is a plus.

- Soft Skills : Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.

Why Join Us?

- Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.

- Work with a cross-functional, high-impact team on cutting-edge AI solutions.

- Career growth and leadership opportunities in Conversational AI domain.

- Competitive compensation, remote-first work culture, and collaborative environment.