MuleSoft Support Lead - IT Operations

Description :

Mulesoft Developer.

Experience : 7 Years.

Location : Mumbai.

Job Description :

Senior Support Lead.

We are seeking a highly skilled and motivated Senior Support Lead to join our dynamic team.

The ideal candidate will possess extensive experience in MuleSoft, banking, and Agile methodologies, combined with a proven track record of providing exceptional support and leadership in a fast-paced environment.

- Provide expert-level support for complex MuleSoft integration issues, including root cause analysis and performance optimization.

- Lead and mentor the support team, offering guidance on troubleshooting and technical problem-solving.

- Oversee platform monitoring using tools like ELK, Dynatrace, and AnyPoint Monitoring to ensure system health and SLA adherence.

Key Responsibilities :

- Lead and mentor a team of support analysts, ensuring timely and effective resolution of client issues related to MuleSoft integration and banking applications.

- Act as the primary point of contact for escalated support issues, collaborating with cross-functional teams to drive solutions.

- Oversee the implementation of Agile methodologies within the support team, facilitating Scrum meetings and ensuring adherence to best practices.

- Develop and maintain documentation of support processes, workflows, and standard operating procedures.

- Analyze support metrics and service level agreements (SLAs) to track performance, identify areas for improvement, and execute corrective actions as needed.

- Work closely with product and development teams to understand new features and enhancements, ensuring support readiness and effective communication to users.

- Provide technical expertise in MuleSoft, assisting clients in navigating integration challenges and optimizing usage.

- Stay current with industry trends and regulatory requirements within the banking sector to better inform support strategies.

Qualifications :

- Bachelors degree in Computer Science, Information Technology, Finance, or a related field.

- Minimum of 7 years of experience in a technical support role, with at least 3 years in a leadership or senior capacity.

- Strong expertise in MuleSoft (certifications preferred) and its integration capabilities.

- Solid understanding of banking operations, regulatory requirements, and industry best practices.

- Proven experience working in an Agile environment, with practical knowledge of Scrum and Kanban methodologies.

- Excellent problem-solving skills with a keen attention to detail and a customer-centric.