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Job Description

Key Responsibilities :


CRM Development & Customization :


- Design, develop, and maintain Plugins using C# and .NET to extend CRM functionality.


- Implement JavaScript for client-side validation, UI enhancements, and form logic.


- Perform form and field customization (business rules, conditional visibility, validation).


- Configure and implement Ribbon Customizations for enhanced user interactions.


- Customize and configure Model-Driven Apps within Dynamics 365.


Process Automation & Flows :


- Develop and manage Out-of-the-Box (OOB) Workflows, Custom Flows, and Business Process Flows (BPFs).


- Build and optimize Power Automate Flows for automating business processes.


- Create and configure Custom Pages and Canvas Apps for tailored user experiences.


Dynamics 365 CRM Sales Module :


- Configure and customize Sales entities, forms, views, dashboards, and business rules.


- Implement enhancements to support lead, opportunity, account, and pipeline management.


- Ensure smooth integration of Sales processes with other modules and third-party systems.


Integration & Deployment :


- Develop integrations between Dynamics 365 CRM and external systems using .NET, APIs, and SDKs.


- Deploy, test, and troubleshoot CRM customizations and integrations.


- Ensure data integrity, performance optimization, and security compliance.


Collaboration & Delivery :


- Work closely with business analysts and functional consultants to translate business requirements into technical solutions.


- Participate in solution design, technical discussions, and code reviews.


- Provide technical guidance and mentorship to junior team members.


- Ensure solutions follow Microsoft best practices and organizational standards.


Mandatory Skills :


- Dynamics 365 CRM Sales Module deep functional and technical expertise.


- Plugins Development (C# / .NET).


- JavaScript for CRM client-side scripting and form logic.


- Form/Field Customization.


- Ribbon Customization.


- Model-Driven App Customization.


- OOB CRM Workflows, Custom Flows, and Business Process Flows (BPFs).


- Power Automate Flows.


- Custom Pages and Canvas Apps.


- Hands-on experience in .NET Framework/.NET Core for CRM extensions.


Preferred Skills :


- Knowledge of Dataverse and PowerApps Component Framework (PCF).


- Experience with Azure Functions, Logic Apps, Service Bus for advanced integrations.


- Familiarity with Azure DevOps (CI/CD pipelines, Git repositories).


- Strong debugging, performance optimization, and troubleshooting skills.

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