MS Dynamics 365 Customer Engagement Functional Architect

Job Title : Dynamics 365 CE Functional Architect

Experience : 12+ Years

Location : Bangalore / Hyderabad / Chennai

Job Type : Full-Time | Permanent

Availability : Immediate joiners or candidates serving notice preferred

Job Summary :

We are looking for a highly experienced Dynamics 365 Customer Engagement (CE) Functional Architect to lead enterprise-level digital transformation initiatives. The ideal candidate will possess deep functional knowledge of Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) and play a critical role in designing scalable and high-performing solutions tailored to business requirements.

Key Responsibilities :

- Serve as the Functional Architect for Dynamics 365 CE implementations and upgrades.

- Collaborate with business stakeholders to gather, analyze, and translate functional requirements into scalable Dynamics CE solutions.

- Lead workshops and solution design sessions for CE modules (Sales, Service, Marketing, Field Service).

- Design end-to-end functional architecture, including integration points with other D365 apps, Power Platform, and external systems.

- Work closely with technical teams to ensure alignment between functional and technical architecture.

- Guide cross-functional teams and mentor junior consultants.

- Participate in pre-sales, solution estimation, and client demos if required.

- Ensure solutions follow Microsoft best practices and industry standards.

- Support data migration and cutover strategies in collaboration with data and delivery teams.

- Perform UAT support and end-user training sessions.

Required Skills & Qualifications :

- Minimum 12+ years of total experience, with 8+ years in Dynamics CRM/D365 CE Functional roles.

- Proven experience as a Functional Lead or Architect in at least 23 full lifecycle D365 CE implementations.

- Expertise in Sales, Customer Service, and Marketing modules (Field Service is a plus).

- Strong understanding of Power Platform (Power Automate, Power Apps).

- Excellent business analysis and solutioning skills.

- Experience working with global enterprise clients and agile delivery methodologies.

- Strong documentation, presentation, and communication skills.

- Microsoft certifications (e.g., MB-210, MB-220, MB-600) are a plus.