We are looking for an experienced Dynamics 365 CE Data Migration & Integration Consultant to design, develop, and manage enterprise integrations and data migration solutions for Microsoft Dynamics 365 Customer Engagement (Customer Service/Contact Center). The ideal candidate will have strong expertise in Azure Integration Services, Dynamics 365 CE, Dataverse, APIs, and enterprise integration patterns, enabling seamless connectivity between D365 CE and business-critical applications.

The role involves building scalable integration solutions, ensuring reliable data migration and synchronization, supporting omnichannel customer experiences, and collaborating with cross-functional teams to deliver secure and high-performing CRM solutions.

Key Responsibilities:

- Design and implement scalable integration solutions between Dynamics 365 Customer Engagement (CE) and enterprise applications, including ERP, CRM, telephony, and data platforms.

- Develop integrations using Azure Integration Services, including Logic Apps, Azure Functions, Service Bus, API Management, and REST/SOAP APIs.

- Configure and implement Power Platform connectors and custom integrations.

- Plan and execute end-to-end data migration activities, including data extraction, transformation, cleansing, validation, and loading into Dynamics 365 CE.

- Design and maintain data synchronization processes to ensure consistency across Dynamics 365, ERP systems, and enterprise data platforms.

- Integrate Dynamics 365 Contact Center with CTI and telephony platforms such as Genesys, Twilio, Azure Communication Services, or similar solutions.

- Enable omnichannel customer interactions across voice, chat, email, and messaging channels while ensuring a unified customer experience.

- Design and optimize integration workflows, event-driven architectures, and real-time or batch processing solutions based on business requirements.

- Develop and maintain API integrations, interface specifications, and technical documentation.

- Support SIT, UAT, end-to-end integration testing, and production deployments.

- Troubleshoot integration failures, data inconsistencies, and performance issues while ensuring high availability and low latency.

- Implement monitoring, logging, security, authentication, encryption, and governance best practices for enterprise integrations.

- Collaborate with solution architects, functional consultants, developers, and business stakeholders throughout the project lifecycle.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- Strong experience in Dynamics 365 Customer Engagement (Customer Service/Contact Center) implementations.

- Hands-on experience in enterprise data migration, integration development, and API-based system integrations.

- Expertise in:

1. Azure Logic Apps

2. Azure Functions

3. Azure Service Bus

4. Azure API Management

5. REST & SOAP APIs

- Strong understanding of Dataverse, Power Platform, and Dynamics 365 CE architecture.

- Experience integrating Dynamics 365 with ERP systems, telephony platforms, external applications, and enterprise data platforms.

- Knowledge of ETL processes, data modeling, data mapping, and enterprise integration patterns.

- Experience with CTI, telephony integration, omnichannel customer service, or contact center platforms.

- Strong understanding of OAuth, API security, authentication, encryption, and secure integration practices.

- Excellent analytical, troubleshooting, communication, and stakeholder management skills.

- Experience working in Agile delivery environments.