Role Overview :

We are looking for a Moveworks GenAI Chatbot Developer to support the configuration, development, integration, and optimization of AI-powered employee support solutions. The developer will work with senior engineers and business teams to improve self-service, maintain knowledge repositories, and automate common employee requests.

Key Responsibilities :

- Support configuration and enhancement of Moveworks conversational AI use cases, topics, intents, flows, and supported platform components.

- Assist in implementing GenAI-driven employee-support experiences for IT, HR, and other internal service functions.

- Help connect Moveworks to enterprise applications and knowledge sources using supported connectors and APIs.

- Maintain and improve knowledge content, metadata, search/retrieval relevance, and response quality in collaboration with content owners.

- Configure self-service workflows, request fulfilment actions, ticket creation/status checks, and escalation paths as required.

- Execute functional tests, regression tests, and user-acceptance support; document issues and verify fixes.

- Analyze conversation failures, unanswered questions, fallback rates, and user feedback to identify improvement opportunities.

- Troubleshoot configuration and integration issues with guidance from senior developers.

- Maintain technical documentation, configuration records, release notes, and support procedures.

- Follow platform security, data privacy, coding/configuration standards, and change-management practices.

Required Skills and Experience :

- 3-5 years of directly relevant experience.

- Hands-on Moveworks development/configuration experience is strongly preferred.

- Understanding of chatbots, conversational AI, enterprise knowledge bases, or employee self-service workflows.

- Basic-to-intermediate experience with APIs, application integrations, testing, and troubleshooting.

- Good analytical, documentation, communication, and teamwork skills.

Preferred Qualifications:

- Exposure to ServiceNow/ITSM, HR systems, identity tools, or enterprise collaboration platforms.

- Experience improving knowledge articles, search relevance, chatbot responses, or self-service adoption.

- Relevant Moveworks platform training or certifications, if available.