Job Description :

Key Responsibilities :

- Focuses on understanding business needs and translating them into effective solutions within the ServiceNow platform.

- Gather and document requirements, analyze processes, design solutions, and collaborate with stakeholders to ensure successful implementation and user adoption.

- Facilitate workshops, create documentation, support testing.

- Analyzing existing business processes, identifying areas for improvement, and designing new workflows within ServiceNow.

- Collaborating with architects and developers to design ServiceNow solutions that align with business requirements and objectives.

- Creating detailed documentation, including user stories, process flows, use cases, and acceptance criteria with exposure to ADO.

- Working closely with business users, IT teams, and vendors throughout the project lifecycle.

- Facilitating communication between business and technical teams, ensuring alignment and clear understanding.

- Keeping up with the latest ServiceNow features, functionalities, and best practices.

- Participating in agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives.

Qualifications & Experience :

- 10+ years of experience.

- Strong understanding of business processes, particularly in ITSM.

- Experience with ServiceNow platform and its capabilities.

- Excellent communication, interpersonal, and presentation skills.

- Ability to analyze complex business problems and translate them into technical solutions.

- Experience in requirements gathering, documentation, and testing.

- Proficiency in agile development methodologies.

- Experience with stakeholder management.