As a Tools & Process Lead, you will play a pivotal role in overseeing the strategic administration, and enhancement of various development tools with specialization in JIRA.

This position is integral to improving workflows, boosting team productivity, and aligning tool usage with our organizational goals.

You will maintain a cutting-edge toolset and foster processes that support a dynamic Product Development environment.

Your Role :

- Strategically manage Tools and Processes to ensure all development tools effectively support Product Development objectives.

- Stay abreast of technological advancements and drive efficiency through innovative industry best practices enhancements

- Design, implement, and manage configurations for various development tools, including workflows, permissions, schemes, fields, and boards.

- Leverage extensive experience in administration and integration to customize development tools to meet business needs, including plugin development.

- Monitor and fine-tune tool and system performance for optimal functionality, conducting in-depth assessments to identify improvements.

- Manage user access and permissions to maintain data integrity and security, ensuring compliance with organizational security policies.

- Establish and document standard operating procedures and best practices for tool usage.

- Facilitate expert-level support including training sessions and workshops to ensure effective tool & process utilization and alignment.

Skills & Experience Requirements :

- Extensive experience in development tools administration, with expertise in custom configuration and integration of Atlassian tools.

- Relevant certifications are highly desired.

- Leadership experience in managing tools and processes within Product Development organization.

- Strong knowledge of software development lifecycle (SDLC), Agile methodologies, experience in CI/CD, Devops Pipeline.

- Experience working with AI tools, AWS, Databricks, Power BI, JIRA Align, Jenkins, Test Rails.

- Excellent skills in relationship-building, problem solving and communication, with the ability to lead presentations and influence stakeholders.

- Ability to thrive in a fast-paced environment with a strong sense of initiative and urgency.

- Hybrid office environment.

Education :

- Bachelor's degree in Computer Science, Engineering.