Technical & Delivery Manager - Salesforce

Experience - 10-14 Years

Department : Salesforce COE / Technology

Reports To : Director of Engineering / Head of Delivery

Job Summary :

We are seeking a Salesforce Technical & Delivery Manager with 10-14 years of experience to lead the design, development, and end-to-end delivery ownership of enterprise-grade Salesforce projects. This dual-role position requires a deep technical background in Salesforce (Sales, Service, Experience, and Health Cloud), hands-on architecture and coding experience, and a proven track record in project delivery, stakeholder management, and team leadership.

You will act as a technical leader, project owner, and delivery point-of-contact, ensuring that all Salesforce implementations meet functional, technical, quality, and timeline expectations.

Key Responsibilities :

Technical Leadership :

- Architect scalable Salesforce solutions using Sales, Service, Experience (Community), and Health Cloud.

- Define and review system designs, solution architecture, data models, and integration patterns.

- Lead technical design and code reviews, ensuring adherence to Salesforce best practices, security, and coding standards.

- Build and maintain frameworks for asynchronous processing, governor limits handling, and component reusability.

- Guide teams in using Apex, LWC, Flows, Platform Events, and Salesforce DX.

Delivery Management :

- Own project delivery for Salesforce implementations - from planning to deployment and hypercare.

- Collaborate with Product Owners, Business Analysts, and QA to ensure timely delivery, scope adherence, and risk management.

- Drive resource planning, effort estimation, milestone tracking, and status reporting.

- Serve as the single point of contact for internal stakeholders and external clients for all delivery-related matters.

- Conduct sprint reviews, retrospectives, and steering committee meetings with C-level stakeholders.

Integration & Ecosystem Leadership :

- Design and oversee integration with external systems like EHRs (Epic/Cerner), Claim.MD, Google Calendar, SFTP, and third-party APIs.

- Ensure robust, secure, and scalable integrations using REST/SOAP, Named Credentials, MuleSoft, or custom middleware.

Team Leadership & Governance :

- Lead and mentor cross-functional teams of Salesforce developers, admins, and architects.

- Enforce DevOps, CI/CD pipelines, and source control practices across delivery teams.

- Implement quality gates, performance benchmarks, and release governance.

Must-Have Qualifications :

- 10-14 years of IT experience with 8+ years on the Salesforce platform.

- Strong delivery management experience across end-to-end enterprise Salesforce projects.

- Hands-on expertise in :

1. Sales Cloud, Service Cloud, Experience Cloud, Health Cloud

2. Apex, LWC, Flows, Platform Events

3. Integration via REST, SOAP, and external APIs

- Strong in system architecture, design patterns, data modeling, and application security.

- Experience managing multi-vendor teams, onshore-offshore delivery models, and agile/scrum delivery.

- Solid understanding of Health Cloud data model, HIPAA compliance, and PHI/PII protection strategies.

Soft Skills :

- Exceptional stakeholder communication and cross-team collaboration skills.

- Proven ability to deliver multiple projects simultaneously under pressure.

- Strong team building and mentorship mindset with a passion for technology excellence.