Company Description :

Miratech helps visionaries change the world.

We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises.

By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.

We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description :

We are seeking a highly skilled Senior Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions.

The ideal candidate will have a strong background in cloud-based contact center platforms, digital channel implementations, and GenAI integrations.

This role will focus on building scalable, secure, and intelligent customer engagement solutions across chat, email, SMS, and WhatsApp.

Responsibilities :

- Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.

- Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.

- Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation.

- Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences.

- Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).

- Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs.

- Ensure robust security, scalability, and compliance across all digital implementations.

- Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations.

Qualifications :

- 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect.

- At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).

- Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.

- Experience with JWT setup, secure API invocation, and portal/chat widget integration.

- Proven ability to develop custom widgets using AWS SDKs and APIs.

- Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).

- Experience in designing and implementing Amazon Connect digital routing and flows.

- Strong problem-solving skills and ability to work in agile, fast-paced environments.

Nice to have :

- AWS Certified Developer or Solutions Architect.

- Experience with Genesys and LivePerson migrations.

- Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA.

- Knowledge of Amazon Kendra or other AI-powered search solutions.

- Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts.

We Offer :

- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.