- Migration Operations Center (MOC) support in a 24x7 environment

- Monitor application performance and system alerts using various monitoring tools

- Respond to incidents and escalate issues according to established protocols

- Trigger operational procedures for various types of production incidents

- Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates

- Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures

- Coordinate, analyze, design, implement and administer solutions as per needs

- Recommend best practices for improvements to current operational processes

- Configure and maintain servers at database and Infrastructure level

- Troubleshoot operational problems

- Administer proactive database and infrastructure daily checks

- Communicate status and planning activities to customers and other team members

- Participate in the teams rotational shift pattern and on-call coverage rotation plan

- Learn different database technologies and provide support

What do we need from you ?

- A minimum of 2 years of experience in a similar role

- Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays

- GCP background experience operating in a Linux environment

- Familiarity with Windows, Linux and Network administration concepts

- Ability to handle stressful situations with a level headed approach

- Excellent English communication skills including verbal and writing skills

- Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions

- A curious mindset with the tenacity to fully diagnose why something went wrong

- Oracle/SQL Server/Postgres knowledge is an asset

- Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)

- Working with Migration tooling for Discovery, Replication and Conversion

- Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.

- Relevant courses and certifications (MCSE, CCNA, GCP Certifications)